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Orders may be placed over the phone, through the mail, or
faxed to us.
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We ship UPS Ground, USPS First Class, or USPS Priority mail.
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If you require a faster shipping option, we offer UPS Air
services to your physical address inside the continental US only.
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Please call us with all UPS Air orders. The earlier in the
day you call, the more likely we will be able to fill your order in time to go
out that day.
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If ordering from a foreign country other than Canada, payment
must be made by credit card. Canadian checks or money orders must be
payable in US Dollars.
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We make every effort to fill orders within 24 hours. However, please try to anticipate the Christmas Rush
(approximately late October
through January 15th).
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Prices are subject to change without notice.
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We accept
Check or Money
Orders may be mailed to us with your order.
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For security reasons, we do not store your credit card
information. Please have your credit card ready when placing an order.
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Patterns and Books are not returnable.
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Returns on Uncut Goods (e.g. hardware, notions, zippers) are
accepted for full refund or exchange provided they are in new condition within 30 days of purchase, must have receipt/invoice.
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Returns on Cut Goods (e.g.
fabric, webbing, zipper tape): We'll refund 50% of the purchase price on
goods that you don't like or change your mind about. We'll give you a
full refund or exchange if we made a mistake or sent you something other
than what you ordered within 30 days of purchase, must have receipt/invoice.
If
you have exacting color needs, please order from a recent color swatch
set or confirm your selection. Colors may change over time while the
names may not.
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Please call regarding any returns. With your return,
include your name, invoice number and date of invoice. Include your
credit card account number and expiration date for a credit on your Visa,
Mastercard, American Express or Discover account.
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We do not guarantee and we are not responsible for finished
items.
